FAQ
What is Let's String?
Let's String is a unique creativity kit that lets you turn any picture or photo into a stunning string painting. With easy-to-follow instructions and a helpful voice assistant, you can unleash your creativity and create beautiful artwork. It's the perfect gift idea or a fun activity for yourself.
Once finished, your Let's String masterpiece will become a captivating centerpiece in any room, drawing attention and adding elegance to your space.
I received the kit. What's next?
To get started, open the package and locate the detailed paper manual enclosed. Take a moment to thoroughly read through the instructions. Afterward, visit our website and upload your photo.
From there, you can select the assembly option that suits you best: either follow the online guide or download the PDF guide.
Which image to choose?
The best photo for Let’s String art is a close-up of a single person with contrasting lighting.
How do I upload an image?
1. Go to LetsString.art, or scan the QR code from the Unique Let's String code card
2. Enter a unique 8-character Let's String code from the card
3. Upload your picture
4. Select the design option
5. Start assembling using the guides provided
How can I change the thread speed or background sound?
Our generator can be customized to your preferences. You have the freedom to choose pleasant music or background sound, a soothing voiceover and adjust the editing speed to your liking. The higher speed allows you to complete your Let's String composition faster.
If I do not know what image to choose?
You can take advantage of our photo gallery at letsstring.art
How many times can I download the assembly instructions for my design?
Each kit includes a special code for our app, which allows you to view your design as often as you'd like. However, please note that you can only download the assembly instructions a maximum of three times. So, feel free to explore your design endlessly, but keep in mind that you have three opportunities to generate the instructions you need.
Can I pause the assembly process and resume it later?
You can pause the assembly process anytime and easily resume right from where you left off. The app also has an audio player that lets you stop playback or adjust the voice speed as needed, so you can go at your own pace.
Is there an expiration date for using the code in the app?
No worries, there's no time limit for using the code provided in your kit. You can access the app whenever you're ready!
Can I purchase an additional code for more designs?
Yes, of course! You can buy an additional code on our website. Just follow this link to make your purchase: HERE
How do I upload a photo and select a design variant in the app?
Here’s a quick guide:
Step 1: Click the "Upload a photo" button in the app.
Step 2: Enter the code provided in your kit.
Step 3: Upload your photo and adjust the scale.
Step 4: Preview the design variations and select the one you like.
Step 5: Once you select a design, press "Next." This will use one of your three attempts to generate instructions. If you're not satisfied with the options, you can go back and try again.
How can I access the tutorial if I have already created instructions but closed the tutorial?
If you’ve already generated the instructions, you’ll find an email from us titled "Your Let's String Instruction" with a link to the tutorial. Just open the link and continue where you left off. Alternatively, you can use the "I'M LOST" button in the app and enter the step you need. Please note that you do not need to enter the code for already created instructions.
What are the dimensions and materials of the base and thread in the kit?
The base with nails is 50x50 cm, with the image slightly smaller by a few centimeters. It's made from high-quality painted medium-density fiberboard (MDF), and the thread is made of durable nylon monofilament.
Do I need any special skills to use the Let’s String kit?
Not at all! Let's String art is designed to be fun for everyone, regardless of skill level. Our app guides you step by step, and you can even adjust the speed of the speaker to suit your pace. If you ever get lost, you can easily pick up where you left off.
How long does the assembly process take?
On average, the assembly takes around 6-8 hours in total. You can break it up over multiple sessions if you'd like—there’s no rush!
How many designs can I create with one kit?
You can upload as many photos as you want to the app to preview the design. However, you can only choose 3 assembly instructions. This means you can create three beautiful portraits with one set! When you finish a portrait and want to start a new one, you'll need to remove the threads from the previous image and start over - it's like a new canvas every time!
Can I get a preview of my photo as a Let's String design before purchase?
To preview the photo before purchase, please email it to us at support@letsstring.store. We’ll help you visualize the final result.
What type of photo should I upload for the best design result?
For the best results, we recommend using photos that aren’t too detailed—portraits with 1-2 people or animals work beautifully. If you're not happy with the initial preview, you can upload new photos until you find the one that’s just right.
Where can I upload a photo after receiving my kit?
Once you've received your kit, you can upload your photo directly on our website at https://letsstring.art
SHIPPING & RETURN
Where can I find the shipping rates for my order?
You can easily check the current shipping rates on our website by following this link: https://letsstring.store/policies/shipping-policy
Can I change my shipping address after placing the order?
We can change the shipping address within a few hours after your order is placed. After that, the address cannot be changed as our fulfillment team works quickly to process and ship your order. If it’s too late, we recommend contacting the courier to see if they can update the delivery address for you.
What should I do if some items are missing from my kit?
If you find that some items are missing, please email us at support@letsstring.store with detailed photos of the items you received and the transportation and original packaging.
Our team will respond within 1-2 business days and assist you in resolving the issue.
How do I return my Let’s String kit?
If you need to return your kit, please contact us at support@letsstring.store. We’ll assist you with the return process and any questions you might have.
If you decide to return the set, please note that the shipping packaging must not be damaged and the set itself must be unused. Otherwise, we will not be able to accept the return.